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5439 HWY 67 S.
P.O. Box 67
Somerville, AL 35670

Office: 256.778.8915
Fax: 256.778.9696
   
 

FAQ


How do I establish service?
  • For existing water services please come by the office within 24 business hours of the needed turn-on date to sign up for the account. Please bring with you the correct service address, mailing address, telephone number, drivers license, social security number, deed, or rental agreement. 
  • A service charge of $45.00 is required and will be paid by each prospective customer before service shall be connected to the system, at the meeting of the Board on March 17 ,2015; effective April 1, 2015 the following tiers were adopted and tier determination will be based upon required soft kit credit check.

    Home Owner:
    Tier One-No Risk: $45.00 Service Charge
    Tier Two-Moderate Risk: $45.00 Service Charge
    Tier Three-High Risk: $45.00 Service Charge plus $160.00 Security Deposit = $205.00
    Renters:
    Tier One-No Risk: $45.00 Service Charge plus $60.00 Security Deposit = $105.00
    Tier Two-Moderate Risk: $45.00 Service Charge plus $120.00 Security Deposit = $165.00
    Tier Three-High Risk: $45.00 Service Charge plus $160.00 Security Deposit = $205.00
    *No Credit: Charge Tier One-No Risk fee for either Home Owner or Rental.
    *No SSN# & No Valid State ID: Charge Tier Three-High Risk fee for either Home Owner or Rental.
    *Customer refuses to give SSN#: Charge Tier Three-High Risk fee for either Home Owner or Rental.

    Renters would also require a letter from the homeowner stating that the person applying for a meter was renting from him. Upon termination of water service and removal of the water meter, the security deposit shall be applied to any accrued collection, or re-connection charges and any remaining accrued balance on the customer's account will need to be paid in full. Any balance of the security deposit remaining after payment of all such charges shall be returned to the customer. No interest shall be allowed on any part of the security deposit.

  • For new residential water services, please come by within three to four weeks of the time needed for your targeted installation date to sign up for the account. Please bring with you the correct service address, mailing address, telephone number, driver’s license and social security number.  We will give you a white flag to mark the meter location. Please note the three weeks start when the flag is place in the ground. The total cost will be a $45.00 nonrefundable service charge along with an $1200.00 tapping fee. The total cost will be $1245.00. For taps of larger sizes, please contact our office for the total costs involved.
  • For subdivisions which already have taps installed, we require a tapping fee of $500.00 along with a $45.00 nonrefundable service charge. The total amount will be $545.00
How do I discontinue service?
  • For your safety, we require a signature in order to discontinue service. It is preferred that you come by the office to sign an original service order. However, if you are not able, we will accept a written letter through the mail or fax providing you contact the office for verification.
SUSPENSION of SERVICES
  • A customer desiring the restoration of service after discontinuance for non-payment of bills must come to the office of the Authority to apply for re-connection. Service disconnected for nonpayment of bills will be restored only after bills are paid in full, such security deposit as may be required by the Board of Directors is made, and a service charge of $35.00 paid for each meter reconnected.

    Services disconnected for non-payment, not paid within 30 days, will be removed from the billing cycle. Before service is restored, a $35.00 service charge plus all past due charges shall be paid.

    Unless applications for re-connection and payment of sums due the Authority are made prior to 4:30 p.m., no reconnection of service will be made until the next following business day of the Authority.

    The Authority adopted a high risk deposit on December 1, 1994 and amended and effective April 1, 2015 the following resolution concerning high-risk security deposits.

    First Property owner's accounts that have been locked for non-payment three times within a one-calendar year length of time, a high-risk security deposit of $100.00 will be required.
    Next Renter's accounts that have been locked for non-payment three times within a one-calendar year length of time, a high-risk security deposit of $125.00 will be required.
    Next Customers that move leaving outstanding balances on an account, a high-risk security deposit of $160.00 will be required.
Why is my bill so high?
  • There could be several reasons your bill is high. The first thing you may wish to do is to check the reading. We try to be as accurate as possible, however we are only human and things happen. If you find the meter is misread, please feel free to contact our office and we will adjust the readings accordingly.
  • If the reading is correct, you may wish to check for a leak. The best way to do this is to mark the meter for awhile without using any water. If the hand moves during this period, you may have a leak. Also, place some food coloring in the tank portion of your commode. If it drifts into the bowl, your commode may be seeping. You may need to replace a flap or valve.
What if I have a leak and cannot afford to pay my bill?
  • Effective February 2011, Northeast Water and Sewer has reinstated leak adjustments. Click here to review the Leak Adjustment formula worksheet. For questions, please feel free to contact our office during normal business hours. Payment arrangements can be made available by contacting our office immediately. A written contract with payment terms and conditions will be executed and your account will be made penalty exempt. Failure to meet contract terms may result in reinstatement of penalties.
  • Partial payments will be allowed providing you contact our office to make arrangements. If no arrangements have been made, your service may be disconnected at anytime.
What are my payment options?
  • We at Northeast Morgan County Water and Sewer Authority offer several payment options for your convenience. We accept check, cash, money orders, credit and debit cards (Visa, MasterCard and American Express).We NOW offer electronic bank drafts. Click here for online payment processing.
  • Payments using cash, checks, money order or credit or debit cards may be made through mail or in person at the office. We now accept payments online via electronic payments online. Click here to make payment. We also have a night deposit for after hours payments.
What are the guidelines for fire hydrants and/or water meter placement?
  • The Authority may install the Meter or Fire Hydrant at or near the property line, or at the Authority's opinion on the Customer's property, but not within the confines of any fence, or other barriers, on the customer's property.
Quality On Tap!